Challenges Affecting the Quality Service of the Tour Guide in Egypt
DOI:
https://doi.org/10.6092/issn.2036-5195/6013Parole chiave:
Tour Guide, Challenges, Quality Service, Foreign Labor, Low RemunerationAbstract
The research spots the light on the challenges that face the Egyptian tour guide and could affect on his service quality. Several studies were previously done on these challenges in other countries; however, this study is considered the first to be done in Egypt. The researcher depended on interviews with members of the Egyptian tour-guiding Syndicate, travel agencies, and numbers of Tour-guides. Through these interviews certain challenges are detected: the poor payment, the role conflict between the tour leader and the tour-guide, the foreign labour, feeling not appreciated from the government, renewing the licence, creation of other tour-guiding jobs.
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