The Impact of Information and Communication Technology on the Tourism Sector

Autori

  • Georgia Nikoli University of Peloponnese
  • Αthina Lazakidou University of Peloponnese

DOI:

https://doi.org/10.6092/issn.2036-5195/8553

Parole chiave:

Information Communication Technology, Decision-making, Geographic Information System (GIS), Tourism Industry, Promotion of Tourism

Abstract

Information and Communication Technology (ICT) has changed the global businesses environment by a wide range of tools, methodologies and functions, facilitating the strategic management and supporting firms to achieve a long term competitive advantage. The aim of this paper is to provide an overview of the new applications of Information Communication Technology in tourism industry, the contribution of ICT to the promotion of the tourist product, as well as the potential to the tourism management and the process of decision-making. One important tool, which helps in making decisions in the field of tourism economy, is the Geographic Information System (GIS), which provides a comprehensible representation of the statistical figures of the tourism economy by facilitating decision-making on tourism policy. In this paper is presented some tourist financial figures and their visualization through graphs by Geographic Information System.

Riferimenti bibliografici

Abomeh, O. S., Nuga, O. B. & Blessing C., I. O. (2013). Utilization of GIS technology for tourism management in Victoria Island Lagos. European Scientific Journal. Vol.9 No.3. pp. 92-118. ISSN: 1857 – 7881

Al-Dmour, F., Fouzia, M. & Sarayreh, W. (2016). The Effect of Dynamic Packaging System Quality on Jordanian Tourist Satisfaction. International Journal of Humanities and Social Science, Vol. 6, No. 2, pp. 150-164. ISSN 2221-0989 (Online).

Alaei, A. R., Becken, S. & Stantic, B. (2017). Sentiment analysis in tourism: Capitalising on Big Data. Journal of Travel Research, Vol.58, No.2, pp. 175-191.

Aramendia Muneta, M. E. & Ollo López, A. (2013). ICT impact on tourism industry. International Journal of Management Cases, Vol. 15, No. 2, pp. 87-98.

Arampatzis, G., Panagiotakis, A., Kampragou, E., Manoli, E. & Assimacopoulos, D. (2011). A GIS-based tool for assessing climate change impacts on tourism. Proceedings of the 12th International Conference: on Environmental Science and Technology. Rhodes, Greece 8-10/11, pp. 103-109.

ArcNews (2016). Preserving Machu Picchu. Esri. Vol 38 No. 2, pp 10-11.

Argyropoulou, A., Dionyssopoulou, P. & Miaoulis, G. (2011). Tourist Destination Marketing and Management Using Advanced ICTs Technologies in IC- INFO 2011, Proceedings of the International Conference on Integrated Information, pp. 365-369, Kos, Greece: Advances on Information Processing and Management. Preface.

Asadzadeh, A. S., Khosravi, M. and Negaresh, H. (2015). Spatial Prioritization of Hydrotherapy Tourism of Hot and Mineral Springs in Kerman Province, Iran. Advances in Environmental Biology. Vol. 9 No. 2. January 2015, pp. 1273-1285. ISSN-1995-0756

Atembe, R. (2015). The Use of Smart Technology in Tourism: Evidence From Wearable Devices. Journal of Tourism and Hospitality Management, Vol. 3, No. 11-12, pp. 224-234. doi: 10.17265/2328-2169/2015.12.002.

Avramović, M. (2010). Information Communication Technology in the Function of Improvement of Competitive Position of Tourist Destination. Facta Universitatis, Series: Economics and Organization, Vol. 7, No 2, pp. 209 – 217. UDC 338.48:658.8.

Ayazlar, R. (2014). Dynamic Packaging Applications In Travel Agencies. Procedia - Social and Behavioral Sciences 131 Elsevier Ltd, pp. 326 – 331. doi: 10.1016/j.sbspro.2014.04.125.

Benckendorff, P. J., Xiang, Z. & Sheldon, P. J. (2019). Tourism Information Technology. 3rd Edition, Boston: CABI Tourism Texts, pp. 194, 239, 240.

Buhalis, D. (2003). E-Tourism information technology for strategic tourism management, pp. 2-3, 38, 51-52, 58, England: Prentice Hall, Pearson, ISBN-13: 978-0582357402.

Christou, E., Kassianidis, P., Sigala, M. & Avdimiotis, S. (2007). Electronic Management Systems and Marketing of Tourist Destinations: Current Situation, International Trends and Perspectives, Athens: Ministry of Development - Information Society.

Conyette, M. (2015). 21 Century Travel using Websites, Mobile and Wearable Technology Devices. Athens Journal of Tourism. Vol.2, Is. 2, pp. 105-116. https://doi.org/10.30958/ajt.2-2-3.

Da Cruz Albuquerque, H. C., Cardoso Pedrosa Martins, F. M. & Tomas Galiza Cardoso, L. M. (2016). Geographical information system, in Jafari, J. & Xiao, H. (eds.), Encyclopedia of tourism, Springer International Publishing Switzerland, pp. 383-384, DOI 10.1007/978-3-319-01384-8.

Dave, V., DhwaniShah, DikshiSuthar, Prajapati, B. & Puvar, P. (2017). Sentiment Analysis of Tourists Opinions of Amusement, Historical and Pilgrimage Places: A Machine Learning Approach. International Journal of Computer Trends and Technology (IJCTT) – Vol.46, No.2, pp. 51-55.

Devika, M. D., Sunitha, C. & Ganesh, A. (2016). Category Based Sentiment Analysis in Travel And Tourism Domain. IOSR Journal of Computer Engineering (IOSR-JCE), International Conference on Future Technology in Engineering – ICFTE’16, College of Engineering Perumon. pp.1-5.

Dzia-Uddin, D. N. Bt., Hashim, S.A. & Mohd Isa, Z. Bt. (2018). Self-Service Technologies Influencing Guest Satisfaction In Hotel Industry. Journal of Hospitality and Networks. Vol.1, pp. 25-31.

Esri (2012). Storytelling with Maps: Workflows and Best Practices. Retrieved From

http://storymaps.esri.com/downloads/Building%20Story%20Maps.pdf

Esri (2012). ArcNews:Using Web Maps to Tell Your Story. Retrieved From http://www.esri.com/news/arcnews/summer12articles/using-web-maps-to-tell-your-story.html

Esri (2016). Frequently Asked Questions. Retrieved From

https://storymaps.arcgis.com/en/faq/

Esri, ArcGIS for Desktop. Statistical analysis. Retrieved From

http://desktop.arcgis.com/en/arcmap/10.3/analyze/commonly-used-tools/statistical-analysis.htm

Esri, Survey123 for ArcGIS. Retrieved From https://survey123.arcgis.com/

Esri, ArcGIS Enterprise, Portal for ArcGIS. What is a dashboard? Retrieved From https://enterprise.arcgis.com/en/portal/10.5/use/what-is-a-dashboard-new-.htm

Esri, ArcGIS. Operations Dashboard for ArcGIS. What is a dashboard. Retrieved From https://doc.arcgis.com/en/operations-dashboard/help/what-is-a-dashboard.htm

Farkhondehzadeh, Α., Robat Karim Μ. R., Roshanfekr, M., Azizi, J. & Legha Hatami, F. (2013). E-Tourism: The role of ICT in tourism industry. European Online Journal of Natural and Social Sciences, Vol.2, No.3 (s), pp. 566-573. ISSN 1805-3602.

García, I., Sebastia, L., Onaindia, E. & Guzman, C. (2009). A group recommender system for tourist activities. E-Commerce and Web Technologies, 10th International Conference, EC-Web 2009, Linz, Austria, September 1-4, 2009. Proceedings, pp.26-37

Gopi, S., Sathikumar, R., Madhu, N. (2008). Advanced Surveying. Total Station, GIS and Remote Sensing. pp. 4 – 8, India: Dorling Kindersley (India), Pvt. Ltd., ISBN 978-81-317-0067-9.

Graves, M. (2015). Spatial Narratives of Struggle and Activism in the Del Amo and Montrose Superfund Cleanups: A Community-Engaged Web GIS Story Map. (Master’s thesis) University of Southern California.

Gruescu, R., Nanu, R. & Tanasie, A. (2009). Human Resources Development and ICT Contribution to the Tourist Destination Competitiveness. European Research Studies,Volume XII, Issue (4), pp. 87-100.

Institute for Tourism Research and Forecasts-Hellenic Chamber of Hotels (2015). Developments in World and Greek Tourism and Key Figures of the Greek Hotel in 2014. Athens.

Iunius, R., Cismaru, L. & Foris, D. (2015). Raising Competitiveness for Tourist Destinations through Information Technologies within the Newest Tourism Action Framework Proposed by the European Commission. Sustainability 2015, 7, pp. 12891-12909, DOI:10.3390/su70912891.

Jovanovic, V. & Njegus, A. (2008). The Application of GIS and its Components in Tourism. Yugoslav Journal of Operations Research. Vol. 18 No. 2, pp. 261-272.

Kelić, I., Štimac, H. & Brščić, K. (2017). Tourist Mobile Loyalty Applications: Understanding Y Generation Satisfaction. ToSEE – Tourism in Southern and Eastern Europe, Vol. 4, pp. 227-241.

Kounavis, C., Kasimati, A. & Zamani, E. (2012). Enhancing the Tourism Experience through Mobile Augmented Reality: Challenges and Prospects. International Journal of Engineering Business Management, Vol. 4, Special issue digital and mobile economy, 10:2012, pp. 1-6, DOI: 10.5772/51644.

Kyrıakou, K., Hatırıs, G.-A., Kapsımalıs, V., Sourıanos, E.& Vandarakıs, D. (2017). The application of GIS in Tourism Carrying Capacity Assessment for the Island of Rhodes, Greece in 15th International Conference on Environmental Science and Technology, Rhodes, Greece, 31/8-2/9. CEST2017_00494.

Law, D. (2017). 5 Reasons to Use Survey123 for ArcGIS. Esri.

Liu, Z. (2000). Internet Tourism Marketing: Potential and Constraints. Paper Presented at the Fourth International Conference. Tourism in Southeast Asia & Indo-China: Development, Marketing and Sustainability. June 24-26.

Mihalič, T. & Buhalis, D. (2013). ICT as a new competitive advantage factor – case of small transitional hotel sector. Economic and Business Review, vol. 15, No. 1, pp. 33–56.

Mlisa, A., Africa U. & Van Niekerk, A. (2008). GIS in the decision-making process. PositionIT, GIS technical, pp. 44-48.

Moutinho, L. (2011). Strategic Management in Tourism 2nd edition, pp. 263-267, UK: CABI Tourism Texts. ISBN-13: 978-1845935887.

Nam, K., Dutt, C. S., Chathoth, P. & Khan, M. S. (2019). Blockchain technology for smart city and smart tourism: latest trends and challenges. Asia Pacific Journal of Tourism Research. Taylor & Francis Group. pp. 1-15.

DOI: 10.1080/10941665.2019.1585376

Nguyen, T. N. and Ricci, F. (2017). A Chat-Based Group Recommender System for Tourism. Information and Communication Technologies in Tourism 2017, Proceedings of the International Conference in Rome, Italy, January 24-26, (eds. Schegg, R. and Stangl, B.) Srpinger. pp. 17-30.

Panousi, S., Soklis, G. & Christidou, A. (2016). Developments in Tourism and the Greek Hotel 2015, Athens: Institute for Tourism Research and Forecasts.

Pilepić, L. & Šimunić, M. (2009). Applying Information Technology to Business Decision-Making in the Hotel Enterprises. Ekon. Misao Praksa Dbk. God xviii. (2009) BR. 2, pp. 411-428. UDC: 640.41/681.3.

Rerres, K. & Kafeza, E. (2009). Tourism in the Digital Economy, Research Institute for Tourism, Athens, pp. 1-117.

Samanta, I. (2011). Internet in Marketing Strategy in Greek Tourism Industry (chapter 7), in Lytras, M., Ordonez de Pablos, P., Damiani, E. & Diaz, L. (Ed.), Digital culture and E-tourism: Technologies, Applications and Management Approaches, pp. 90-105, Hershey, New York: Information Science Reference.

SETE (Greek Tourism Confederation) (2017). Greek Tourism, developments-prospects, issue 2, pp. 1-22.

Sigala, M. (2011). Developing Destination Management Systems (DMS): roles, functionality and future trends. Inovação em Turismo e Hotelaria, 2011, no. 1, pp. 103-121

Smirnov, Α. Kashevnik, A., Shilov, N., Teslya, N. & Shabaev, A. (2014). Mobile Application for Guiding Tourist Activities: Tourist Assistant – TAIS. Proceeding of the 16th Conference of Fruct Association, Oulu, Finland 27-31 October 2014. pp. 94-100. ISSN 2305-7254

Somabhai, P. B., Varma, T. & Somabhai, P. P. (2015). A Survey on Feature Based Opinion Mining For Tourism Industry. Journal of Engineering Computers & Applied Sciences(JECAS). Vol.4, No.3, pp. 83-86.

Tsartas, P., Christou, E., Sigala, M. & Chalkiti, K. (2006). E-services and Applications in Tourism: Current Status and Prospects. Athens: Ministry of Development - Information Society.

Tsartas, P., Papatheodorou, A., Lagos, D., Sigala, M., Christou, E., Spilanis, G. & Panagopoulos, P. (2010). The importance of tourism for the Greek economy / society & policy proposals for tourism development, Chios: SETE (Greek Tourism Confederation).

Urgessa, T., Maeng, W. & Seek Lee, J. (2017). Application of Data Mining Techniques for Tourism Knowledge Discovery. World Academy of Science, Engineering and Technology International Journal of Computer and Information Engineering Vol.11, No1, pp. 119-124.

Valčić, M. & Domšić, L. (2011). Information Technology for Management and promotion of Sustainable Cultural Tourism. Informatica, 36 (2012), pp. 131–136.

Verma, A. & Shukla, V. (2019). Analyzing the influence of IoT in Tourism Industry. International Conference on Sustainable Computing in Science, Technology & Management (SUSCOM-2019) February 26 - 28, Amity University Rajasthan, Jaipur, India: Elsevier SSRN. pp. 2083-2093.

Wei, W. (2011). Research on the Application of Geographic Information System in Tourism Management, in ICESE 2011: Proceedings of the International Conference on Environmental Science and Engineering, Procedia Environmental Sciences 12 (2012), Elsevier, DOI: 10.1016/j.proenv.2012.01.394, pp. 1104 – 1109.

World Tourism Organization (2017). Annual Report 2016, pp. 11-14, Madrid, Spain: UNWTO, 978-92-844-1871-8.

World Tourism Organization (2017). European Union Short-Term Tourism Trends (Volume 1), 2017-3, Madrid, Spain: UNWTO. DOI/book/10.18111/9789284418930, ISBN: 978-92-844-1893-0.

World Tourism Organization (2017). Tourism Highlights 2017 Edition. Madrid, Spain: UNWTO. ISBN (electronic): 978-92-844-1902-9. DOI/book/10.18111/9789284419029.

Yovcheva, Z., Buhalis, D., & Gatzidis, C. (2012). Overview of Smartphone Augmented Reality Applications for Tourism. e-Review of Tourism Research (eRTR), Vol. 10, No. 2, pp. 63-66.

Downloads

Pubblicato

2019-07-31

Come citare

Nikoli, G., & Lazakidou Α. (2019). The Impact of Information and Communication Technology on the Tourism Sector. Almatourism - Journal of Tourism, Culture and Territorial Development, 10(19), 45–68. https://doi.org/10.6092/issn.2036-5195/8553

Fascicolo

Sezione

Saggi