The Influence of English Communication Ability on Income in Tourist Industry Frontline Employees of Siem Reap, Cambodia

Jeffrey Stewart Morrow

Abstract


Siem Reap, Cambodia’s tourism growth has been remarkable. Since most tourists are native English speakers, tourist industry (TI) employees need high levels of English communication ability (ECA) to handle tasks effectively, but data in Cambodia has been difficult to find. To fill this gap, the author wanted to collect employees’ general and English education information during interviews in six TI related businesses, to assess their ECA, and to statistically examine interactions of English variables with income. The author created an English assessment test loosely based on the Common European Framework of Reference for Languages (CEFR). Statistical analysis found direct positive influence from English ability on income. Findings also showed that employees who have advanced levels of English ability earn USD200 per month, double the salary of garment workers. This type of research can be used profitably over the Internet in many research situations. 


Keywords


Income; English Communication Ability; Assessment; Analysis Running head; Influence of English Ability on Income

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DOI: 10.6092/issn.2036-5195/6299

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